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General FAQ

General FAQ
First Steps

How can you send your Design?

You can send your artwork to us by:

  • Uploading your artwork to the product page when placing your order

  • for any problems or errors when uploading your artwork, kindly contact us for Live Chat & assistance.

If my artwork doesn't comply with ArchPrint's requirements, what will happen to my order?

Your order will be on hold , ArchPrint team will contact you for further instructions and clarifications. 

Your order will be deemed invalid if we don't hear from you within 30 days from the date that you placed the order.
ArchPrint will often contact you if there is a mistake after reviewing your artwork.

How will my products be delivered?

At the check-out page you may select for delivery service or pickup from our locations, when selecting delivery service, kindly note that your order will be delivered by the assigned ArchPrint courier service. If you select pickup from our locations the job shall be self picked up by customer or customer may arrange an express pickup service from their end such as Lalamove, Grab.. ETC

Can I schedule a specific delivery?

For standard courier delivery, a scheduled delivery date and  time is unavailable due to courier company handling on delivery schedules.

Can I request for a sample before the full quantity printing?